I forgot my login or password

Can't log in to Gud Match? You can reset your password by receiving a password reset email, or a text message if you have added your phone number to your account. If you have forgotten the email address or phone number you registered with, you may be able to provide additional information online to recover your account.

Reset your password by email

To reset your password by mail:

  1. Visit https://gud.social/login/?action=reset_pass
  2. Select the option to reset the password by mail.
  3. Enter your email address and select Send me mail.
  4. Follow the steps in the password reset email you receive. This email will usually arrive in a few minutes and contains a link to log in to Gud automatically. Once logged in, you will be asked to create a new password.

The link in the mail has expired.

  • The link in the email expires in 24 hours, so make sure you use it as soon as possible. Please note that the new password cannot be the same as the old one. If the link in the email has expired, don't worry. You can always use https://gud.social/login/?action=reset_pass to send you another password reset email.

I've sent myself the mail, but I haven't received it.

  1. Check all other folders (such as spam, junk, and promotions) as well as any mail filters you may have set up to make sure that the message hasn't been directed to a folder other than your inbox.
  2. If you can't find the password reset email after checking your spam folder, try adding the address subscriptions@gudchat.com to your contact list. Below is a list of send yourself a password reset email again.
  3. If you have not yet received the password reset email, there may be a delay from the email service provider. Please wait 5 hours and check your inbox again.

The link in the mail doesn't work for me.

  1. Delete any Gud password reset emails you may have sent to yourself.
  2. Once you have deleted the emails, delete all cookies from your browser.
  3. Go to  https://gud.social/login/?action=reset_pass 
  4. Select the option to reset the password by mail.
  5. Enter your email address and select Send me mail.
  6. Go back to your email and follow the steps in the new Gud password reset email.

If you're still having trouble, use another computer, smartphone or tablet to access your mail, then click the password reset link.

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